Services & Tools

EXECUTIVE DEVELOPMENT – coaching and individual growth

We all need refreshers that give us a new perspective, skills and knowledge. It’s also useful to be reminded of the many things we do know – sometimes forgotten in a busy working life.

One Degree’s executive coaching provides valuable time for self-reflection in an environment of  professional respect and improvement.  The process is structured, include diverse readings and evaluations and long term goal setting.  The participant prepares a ‘road-map’ to reaching their professional objectives with milestones and test points along the way.

One Degree delivers individual coaching that builds performance, ensures strong, consistent communications, keeps focus on client needs and smooths the way through transition periods.

Clients say:

  • ‘The coaching exercise has been extremely valuable in terms of my professional development and approach to leadership – highly practical and relevant to my needs and the situation.’ Local Government Director
  • ’Andy has provided me with excellent guidance, great tips and has been an excellent advisor. I hope that this will not be the last time that we get to deal with him.’ Senior University Researcher

HIGH IMPACT PRESENTATIONS AND PUBLIC SPEAKING

There are people who would rather visit the dentist than give a presentation. Public speaking is not for everyone, but it is part of a successful professional life.

 One Degree’s focused coaching boosts confidence, provides structure and tips to deliver information in an engaging and impactful manner.

The program critically examines presentation content, speech styles, use of vocal tools to assist understanding and body language.  PowerPoint slide content and number is also carefully examined so that the role of this tool is effective rather than overwhelming for the audience.

Even experienced public speakers can get value from a speaker’s update. One Degree can tailor a refresher course on a skill that doesn’t come naturally for most people.

This work can be done with individuals and groups up to eight.

Clients say:

  • ‘The workshop provided me with useful information that I can now apply.’ University Researcher
  • ‘I now feel more confident in preparing for public presentation.’ Business Owner

EFFECTIVE MEETINGS

Meetings can be a long day’s journey into night. We’ve all suffered these and vowed to never do it again, and yet we do.

 Meetings should be effective forums for sharing ideas, solving problems, making decisions and moving on.  Rarely are they focused, decisive or clear.  Often at the end it’s hard to know what’s been decided and who is responsible for delivering information back to the team.

Meetings can be one of the least fulfilling parts of a working life.

One Degree challenges the format, style and content of meetings in an evaluation process.  We identify bad habits, introduce clear processes and a sense of progress for participants.  We then provide structure and direction so that everyone taking part understands their role and so that the team can be more effective and efficient.

Clients say:

  • ‘These (meetings) are everyday things that none of us had ever challenged. We now all know very useful techniques and help each other out, rather than battling to understand what the meeting is for.’  Business Team Leader
  • ‘Meetings here were horrible and unproductive. I now use the different meeting formats to meet the objective and we save time.’ Local Government Manager

GREAT CUSTOMER SERVICE

Solving problems for customers should be at the heart of all organisations, no matter what size or what sector.  What is astonishing is how rarely this is achieved across industry and government sectors.

One Degree works with a diverse range of clients from national brand names to government universities and small business.

Low customer service competencies can indicate that there are other leadership matters to consider to then be able to improve the customer experience.

Sometimes staff have forgotten their training and they need direction and some customer service structure so they too can analyse what’s going on and how to improve it for future success.

Clients say:

‘I thought I knew customer service well, but I learned new things today and so did my staff.’  National Customer Service Award Winning staff member of a major bank