Case Studies

GREAT CUSTOMER SERVICE
One Degree has led highly rated customer service workshops for one of Australia’s big four banks, for a tyre and mechanical repairs SME, among others. The results have been very rewarding.

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PUBLIC SPEAKING AND PRESENTATION SKILLS
It’s often described as one of the most stressful things to do, but giving a successful speech or presentation is a skill that can be taught and learned. One Degree can build a speaker’s confidence using tools that focus on what needs to be said, and how it can be said.

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MENTORING AND EXECUTIVE COACHING
Mentoring and coaching are complementary tools. One Degree has successfully coached senior staff and work groups on shorter term, concrete problems where performance, in relation to a specific situation can be observed and modified. Longer term mentoring is focussed on individual development for application in a current job as well as for the future. One Degree has worked with executives in diverse sectors using a tailored coaching approach and mentoring; depending on personnel, timelines and desired outcomes.

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MEDIA AWARENESS
Being a media consumer is one thing, but to be engaged and in the media requires both understanding of what diverse media platforms need and how your organisation can engage the media to boost profile, brand and enhance reputation.

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PROTOCOLS AND ETIQUETTE
Representing your employer to clients and partners is often an enjoyable part of professional life. Knowing and understanding how best to do it can sometimes be nerve wracking. One Degree provides vital techniques, explains protocols and demystifies etiquette in workshops that build confidence and understanding.

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NOT FOR PROFIT MERGER
Mergers can be challenging and involve ego-filled negotiations. Handled well, they can also deliver substantial benefits to members/stakeholder and provide momentum for organisational renewal. This case study describes one such merger.

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